At Baker’s Garage, we want to make servicing as simple and hassle free as possible. Below are some frequently asked questions, as well as additional information of our policies. If your question isn’t listed below, please do not hesitate to contact us at 484-345-0802.
Where should I park?
Parking is available in front of our shop on the street. Additional parking can be found heading east on 4th Street toward the shopping center. On the right hand side, we have a large white generator with a black and yellow Baker’s Garage banner with an arrow pointing left to our Lower Lot. You can park in our lower lot.
Please DO NOT park in the posted driveway as this is not our property and your vehicle may be towed. Likewise, do not park in the first parking lot on the right hand side of the generator closest to the building, or across the street in the privately owned resident parking.
Where do I drop off?
After parking your vehicle, during business hours you can drop off your key and information at the front desk. After hours, you can leave your key in our provided envelopes through the slot on the left door. Please make sure to fill out the envelope completely and sign and date the bottom.
What do I need to bring with the vehicle for a PA State Inspection?
To perform a Pennsylvania State Vehicle Inspection, we need a valid and current copy of your Vehicle Registration and Insurance Card. These papers must be effective on or before the date of the Inspection, and must not be expired.
How can I pay for services?
We accept cash and checks, as well as Visa, Mastercard, Discover, and American Express. For the mutual protection of our customers and us, we are unable to accept credit card information over the phone or through email. All cards must be swiped/inserted in person.
Additionally, we offer flexible financing options through Snap Finance. No credit check is needed, and approval amounts can go as high as $3,000.00. Snap offers a 100-day cash payoff with no interest. If you are interested in financing, Click Here to Apply
I have a new car; do I need to take it to a dealership for maintenance in order to keep my warranty valid?
No! Forget all about that old myth. As long as you follow the specifications given by the manufacturer (which can be found in your handy owner’s manual), your warranty is valid. At Baker’s Garage, we always follow the manufacturer’s maintenance schedule. We’ll make sure your warranty remains valid and your car remains happy – for many miles to come!
Who is responsible for the fluid levels of my vehicle?
It is important to make sure that the fluids remain at the proper level at all times. Because of this, the responsibility of checking and maintaining fluid levels falls upon you, the customer, since the vehicle remains in your possession after services. In an instance where the vehicle is found to have one or more low fluid level/s, we recommend not driving the vehicle until the reason can be determined, rectified, and the fluid level returned to specification. If you have any concerns at all on the fluid levels of your vehicle, including how to check them, please feel free to call us at 484-345-0802.
What do I have to do to keep my car or truck’s warranty in effect?
Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to include the date, parts installed, vehicle identification number, and mileage recorded on the invoice. Keep your receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, we highly recommend that you use it.
My car is a leased vehicle. Am I responsible for maintenance?
Even if you lease a vehicle, you are responsible for all maintenance and repairs required to keep the vehicle in good working order as outlined in the owner’s manual.
Is there a charge for diagnostic time?
When it comes to troubleshooting vehicle issues and verifying the point of failure, we do charge labor for diagnostic services. A minimum of one hour at the shop labor rate is billed to the invoice.
What parts should be replaced and at what intervals should these services be performed?
Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.
What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?
The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under a dealership’s factory warranty. Thoroughly check your warranty to be certain which repairs are covered, and which are not.
When do storage fees apply, and how much are they?
Storage fees may be applied to any vehicle not paid for and collected within 48 hours of being notified that the vehicle is ready for pickup. Typically, we try to avoid charging storage fees. However, when there is no effort made to make payment on an open invoice to collect the vehicle, as well as no communication, we find little alternative. Storage fees are calculated at $50.00 per day. Partial days are calculated at the $50.00 daily rate. Saturday, Sunday, and Holidays are included and calculated at the $50.00 daily rate.
How does the quality of aftermarket parts compare with original equipment parts?
Baker’s Garage deals with only high quality components, whether they be Original Equipment or Aftermarket. Some aftermarket are manufactured by the same supplier and may even be warrantied longer than original equipment parts. Most work performed by Baker’s Garage is warrantied for 1 year / 12,000 miles and covers both parts and labor.
What is a timing belt and how do I know when mine needs replacing?
A timing belt is a part of an internal combustion engine that controls the timing of the engine’s valves. Some engines may be catastrophically damaged by a broken/worn timing belt to the point of needing a replacement engine. Timing belts should usually be changed every 50,000-70,000 miles, however every manufacturer is different. You should consult your owner’s manual to determine the correct replacement interval. If you have a used vehicle and are unsure if the timing belt has been replaced or not, you can make an appointment to schedule for a checkover.
Who is responsible for damage or theft?
Baker’s is unable to take responsibility for any valuables left in vehicles, vandalism, or other damages to personal property. You agree to release Baker’s Garage LLC and its employees and associates from any and all liability, and to hold harmless all of the forementioned.
Does brake fluid really need to be changed?
The average driver uses their brakes 75,000 times per year and takes for granted that they’ll work every time. Today’s brake systems are hydraulic and use brake fluid which is hydrophilic, meaning it can absorb moisture from the air. Once the hydraulic system has moisture in it, corrosion takes place and brake components fail. Brake fluid should be flushed periodically to keep corrosion under control. This procedure is not expensive and is included in many preventative maintenance schedules. Brake fluid should be handled with care. It will melt plastics and remove paint.
How often should antifreeze be replaced?
Antifreeze should be replaced every two years (or 30,000 miles, whichever happens sooner) due to oxidation and deterioration of important additives. These additives lubricate the water pump and protect metal parts from rust and oxidation. They also help keep coolant hoses soft and flexible.